Privacy Policy

Last updated: August 27, 2026

Gemsdeva operates this online store and website, including its related information, features, products and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Gemsdeva collects, uses, discloses and otherwise processes personal information when you visit our website, purchase a product, use a personalized recommendation or Kundali service, book an astrology consultation, contact us or otherwise interact with the Services.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use or disclosure of personal information, this Privacy Policy will apply to that matter.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with Gemsdeva, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number and email address.

• Payment and transaction information, including the selected payment method, transaction status, payment confirmation, payment reference and billing information. Complete card, bank-account or UPI credentials are generally collected and processed directly by authorized payment providers and are not stored by Gemsdeva.

• Account information, including your username, account preferences and settings.

• Order and transaction information, including products and services you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with your past transactions.

• Communications with us, including information contained in customer-support enquiries, emails, calls, WhatsApp messages, contact forms and other communications.

• Device and technical information, including information about your device, browser, network connection, IP address and other online identifiers.

• Usage information, including information about how and when you browse, access or interact with the Services.

• Marketing preferences, including whether you have agreed to receive promotional communications and whether you have subsequently opted out.

2. Personalized Astrology, Kundali and Recommendation Data

When you request a free personalized recommendation, purchase a Kundali report, book an astrology consultation or use another personalized astrology service, we may collect or process:

• Your name and contact information;

• Date, time and place of birth;

• Gender and preferred language;

• Questions and information submitted for personalized guidance;

• Generated recommendations, Kundali reports and consultation records;

• Payment references and service-delivery information.

We use this information to prepare, generate and deliver the requested recommendation, Kundali report or consultation; communicate with you; provide customer support; maintain transaction and service-delivery records; prevent duplicate processing; troubleshoot technical problems; and improve the reliability of our services.

This information may be processed by service providers that support our ecommerce platform, payment processing, website hosting, database storage, email delivery and astrology-report generation. These providers receive information only as reasonably necessary to provide their respective services and process it according to their applicable privacy and security terms.

If you submit another person’s information, you confirm that you are authorized to provide it. Information relating to a minor should be submitted only by the minor’s parent or lawful guardian, or with their authorization.

3. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, submit a recommendation or Kundali form, book a consultation, contact customer support or otherwise provide information to us.

• Automatically through the Services, including through your device, browser, cookies, pixels and similar technologies when you visit or use our website.

• From service providers, including ecommerce, payment, hosting, analytics, database, communication, delivery and report-generation providers that process information on our behalf.

• From partners or other third parties, where permitted by applicable law or where you have directed or authorized the disclosure.

4. How We Use Personal Information

Depending on your interaction with Gemsdeva, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• Process payments and transactions;

• Fulfil, dispatch and deliver orders;

• Generate and deliver personalized recommendations and Kundali reports;

• Coordinate and provide astrology consultations;

• Maintain and manage customer accounts;

• Remember preferences and products of interest;

• Send account, order, report and service notifications;

• Facilitate returns, exchanges and refunds;

• Provide product and certificate information;

• Enable product reviews where available;

• Respond to customer-support enquiries;

• Troubleshoot errors and technical failures;

• Improve the performance, reliability and customer experience of the Services.

Marketing and Advertising

Where permitted by applicable law or with your consent where required, we may use personal information to send promotional communications by email, text message or other communication channels and to display advertisements for relevant products or services.

You may opt out of promotional emails using the unsubscribe link included in those emails. Opting out of promotional communications will not prevent us from sending essential, non-promotional messages about orders, payments, reports, consultations, customer support or your account.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, prevent duplicate transactions, detect or investigate suspected fraud, abuse, illegal activity or security threats, and protect Gemsdeva, our customers, service providers and the public.

You are responsible for keeping your account credentials secure. Do not share passwords, OTPs or other access credentials with anyone.

Communicating With You

We may use personal information to respond to enquiries, provide customer support, communicate about orders or personalized services, resolve complaints and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information to comply with applicable laws, tax and accounting requirements, lawful government requests, court orders or other valid legal processes; investigate disputes or legal claims; enforce our terms and policies; and protect or defend our legal rights.

5. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• Shopify and ecommerce providers: To operate and maintain our online store, checkout, customer accounts and related ecommerce functionality.

• Payment providers: To process payments, confirm transaction status, manage refunds and help prevent payment fraud.

• Technology providers: To provide website hosting, cloud infrastructure, databases, analytics, technical support and security.

• Astrology and report-generation providers: To generate personalized recommendations, Kundali reports or other requested astrology services.

• Communication providers: To send transactional emails, report-delivery messages and customer-support communications.

• Delivery and fulfilment providers: To package, ship, deliver and track physical orders.

• Marketing providers: Where permitted by law or based on applicable consent and privacy settings, to provide promotional communications or measure advertising performance.

• Professional advisers: Such as accountants, auditors, legal advisers or insurers where reasonably necessary.

• Government and legal authorities: Where disclosure is required by applicable law, regulation, court order or lawful legal process.

• Business transactions: In connection with a possible or completed merger, acquisition, reorganization, financing, sale of assets, insolvency or similar business transaction.

• At your direction: When you request, authorize or consent to the disclosure of information to another party.

Service providers may process personal information only as necessary to perform their respective services and according to their own applicable privacy, security and contractual obligations.

6. Relationship With Shopify

The Services are hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve its ecommerce services.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries other than your country of residence.

Certain Shopify features may use information obtained from your interactions with Gemsdeva, Shopify, other merchants and related services. Where Shopify independently determines how and why information is processed, Shopify is responsible for that processing and for responding to applicable requests concerning that information.

You can learn more by reviewing the Shopify Consumer Privacy Policy and using the Shopify Privacy Portal.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, maintain shopping carts, understand website usage, improve performance, prevent fraud and, where permitted, support marketing and advertising.

Some cookies are necessary for the website and checkout to function. Other cookies may depend on your consent or privacy settings.

You can manage cookies through your browser settings and, where available, the cookie-preference controls displayed on our website. Blocking certain cookies may affect website functionality, account access, checkout or other features.

8. Third-Party Websites and Links

The Services may contain links to websites, applications or platforms operated by third parties.

If you follow a link to a third-party service, you should review that party’s privacy policy, security practices and terms. Gemsdeva does not control and is not responsible for the privacy, security, accuracy or availability of third-party websites or services.

The inclusion of a third-party link does not necessarily mean that Gemsdeva endorses that third party or its content.

9. Children’s Information

Our general shopping Services are not directed specifically at children.

Birth information relating to a minor may be submitted for a personalized recommendation, Kundali report or astrology consultation only by the minor’s parent or lawful guardian, or with their authorization.

If you believe that a child’s personal information has been submitted without appropriate authorization, contact us using the business details stated below. We will review the request and take appropriate action, including deletion where required and reasonably possible.

We do not knowingly sell or share the personal information of children for targeted advertising.

10. Security of Personal Information

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Do not send passwords, OTPs, complete payment-card details or other unnecessary confidential information through email, WhatsApp, contact forms or other unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Provide products and personalized services;

• Deliver Kundali reports and recommendations;

• Maintain customer accounts;

• Complete transactions and customer-support requests;

• Comply with tax, accounting and legal obligations;

• Prevent fraud and resolve disputes;

• Enforce our agreements and policies.

Retention periods may vary depending on the type of information, the nature of the transaction or service, legal requirements and whether an active dispute or investigation exists.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable law and technical limitations.

12. Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights:

• Right to access or know: Request information about the personal information we maintain about you.

• Right to correction: Request correction of inaccurate or incomplete personal information.

• Right to deletion or erasure: Request deletion of eligible personal information, subject to lawful retention requirements.

• Right to data portability: Request a copy of certain personal information in an appropriate format where applicable.

• Right to withdraw consent: Withdraw consent for future processing where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.

• Right to manage marketing preferences: Unsubscribe from promotional communications.

• Right to grievance redressal: Raise a complaint or concern about our handling of personal information.

• Right to nominate: Where applicable under Indian law, nominate another individual to exercise certain rights in the event of death or incapacity.

• Right to appeal or complain: Contact an applicable privacy or data-protection authority where permitted by law.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted or required by law.

To protect personal information, we may ask you to verify your identity before completing a request. An authorized representative may be required to provide evidence of their authority to act on your behalf.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Privacy Requests

To submit a request concerning access, correction, deletion, consent withdrawal or another applicable privacy right, contact us using the business-support details provided below.

Please use the subject line “Privacy Request” and include:

• Your full name;

• The email address or phone number used for your order or service;

• Your order or payment reference, where relevant;

• A clear explanation of your request.

Do not provide passwords, OTPs, complete payment-card details or unrelated confidential information.

We may request additional information only where reasonably necessary to verify your identity and process the request.

14. Complaints and Grievances

If you have a complaint about how Gemsdeva processes personal information, contact us using the details provided below.

We will review the complaint and respond within a reasonable period or within a period required by applicable law.

Depending on your location, you may also have the right to raise the matter with an applicable privacy, consumer-protection or data-protection authority.

15. International Processing and Transfers

Gemsdeva and its service providers may transfer, store or process personal information outside the country in which you live.

Where required by applicable law, appropriate contractual, organizational or other lawful safeguards may be used for international transfers.

For individuals in the European Economic Area or United Kingdom, applicable transfer mechanisms may include Standard Contractual Clauses, an adequacy decision or another legally recognized safeguard.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our products, personalized services, technology providers, legal obligations or business practices.

When we update the policy, we will post the revised version on this website and update the “Last updated” date. Additional notice will be provided where required by applicable law.

You should review this Privacy Policy periodically to remain informed about our privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, how Gemsdeva handles personal information, or wish to exercise an applicable privacy right, contact us using the following business-support details:

Business name: The Gemsdeva
Email: support@thegemsdeva.com
Phone / WhatsApp: +91 70489 92031
Support hours: Monday to Sunday, 9:00 AM to 11:00 PM IST
Location: New Delhi, Delhi, India

For privacy-related requests, use the subject line “Privacy Request.”

Do not send passwords, OTPs, complete payment-card information or other unnecessary confidential information.