How can we help you?

You can explore our product collections or use our personalized astrology recommendation services. For important astrological decisions, we recommend consulting a qualified astrologer before purchasing or wearing any product.

Yes. Every gemstone and Rudraksha purchased from Gemsdeva comes with a certificate from an authorized laboratory, confirming its tested characteristics and authenticity.

Natural gemstones and Rudraksha may have small variations in colour, texture, shape and size. Screen settings and photography lighting may also create slight visual differences.

After successful payment, your personalized Kundali PDF is generated automatically using the birth details submitted in the form. It is then sent instantly to the customer’s provided email address.

After your payment is confirmed, the Gemsdeva team will contact you using the phone number or email submitted with your order to schedule your astrologer consultation.

Please provide the customer’s correct name, date of birth, exact time of birth, place of birth, gender, phone number and email address. Incorrect details may affect the accuracy of the report or recommendation.

No. Astrology reports and consultations provide spiritual and interpretive guidance. They should not replace professional medical, legal, financial or psychological advice, and specific outcomes cannot be guaranteed.

Once your physical order is dispatched, tracking information will be shared through the contact details provided during checkout. You can also use our Track Your Order page.

Delivery time depends on the product, preparation requirements, delivery location and courier availability. The tracking link will show the latest estimated delivery status after dispatch.

Contact us immediately through WhatsApp or email with your order number and the correct information. Changes may not be possible after an order has entered processing or has been dispatched.

Eligibility depends on the product category, condition and applicable return period. Please read our Return & Exchange Policy before sending any product back.

Personalized digital reports and consultations generally cannot be cancelled or refunded once report generation, preparation or service delivery has started. Please contact us immediately if incorrect details were submitted or you experience a technical issue.

Please share your name, order number, registered phone number and a short explanation of the issue. Screenshots may help us resolve payment, report or website-related concerns more efficiently.