Return, Exchange & Refund Policy

At Gemsdeva, we carefully inspect and securely pack every physical product before dispatch. This policy explains the conditions applicable to physical products, personalized digital reports and astrology consultations.

1. Physical Products: 10-Day Return and Exchange Policy

You may request a return or exchange within 10 days from the date of delivery if:

• You receive a damaged product.
• You receive an incorrect product.
• The product has a manufacturing defect.
• An item or included certificate is missing from the package.
• The product received materially differs from its description.

Natural gemstones and Rudraksha may have variations in colour, texture, shape, inclusions and size. These natural characteristics are not considered manufacturing defects.

2. Unboxing Video

For claims involving transit damage, an incorrect product, missing contents or a damaged package, customers should record a continuous and clear unboxing video beginning before the sealed package is opened.

The video should clearly show:

• The sealed outer package.
• The shipping label.
• The complete unboxing process.
• The product and included contents.
• The reported damage, shortage or incorrect item.

An unboxing video helps us verify and resolve claims quickly. Each request will be reviewed based on the available evidence and applicable consumer law.

3. Conditions for Physical Product Returns

To qualify for an approved return or exchange:

• The request must be submitted within 10 days of delivery.
• The product must be unused, unworn and in its original condition.
• The original box, packaging, tags, certificates, accessories, invoice and complimentary items must be returned.
• The product must not have been altered, resized, damaged, replaced or tampered with after delivery.
• The customer must provide the order number and reasonable supporting photographs or video.

4. Non-Returnable Physical Products

A return or exchange may not be accepted when:

• The product has been used, worn, damaged or altered after delivery.
• Original packaging, certificates, accessories or complimentary items are missing.
• The request is submitted after the 10-day period.
• The issue results from normal wear and tear or improper handling.
• The product was customized, resized, engraved, mounted, specially sourced or prepared specifically for the customer.
• The request concerns natural variations that were reasonably visible or disclosed in the product description or images.

5. ₹299 Premium Kundali PDF

The ₹299 Premium Kundali PDF is a personalized digital product generated automatically using the birth details submitted by the customer. Report generation begins immediately after successful payment.

Because the report is personalized and generated instantly, the order cannot normally be cancelled, returned or refunded after successful payment and report generation.

If the report is not delivered because of a verified technical failure, Gemsdeva will first attempt to resend or regenerate it. If Gemsdeva is unable to provide the purchased report, an appropriate refund will be issued.

6. ₹999 Premium Guidance Pack

The ₹999 Premium Guidance Pack includes personalized digital astrology content and an astrologer consultation. After successful payment, the Gemsdeva team contacts the customer to coordinate the consultation.

The service cannot normally be cancelled or refunded after personalized report preparation, consultation coordination or service delivery has started.

If Gemsdeva is unable to provide the consultation, we will offer a reasonable rescheduling option. If the purchased service cannot be delivered, an appropriate refund will be issued.

7. Incorrect Birth Details or Contact Information

Customers are responsible for checking their name, date of birth, time of birth, place of birth, gender, email address and phone number before payment.

Reports generated using incorrect customer-submitted information are not normally eligible for a refund or complimentary replacement. Customers should contact Gemsdeva immediately if an error is discovered. Any correction or regeneration will be subject to feasibility and may involve an additional charge.

8. Missed or Rescheduled Consultations

Customers should inform Gemsdeva as soon as possible if they cannot attend a scheduled consultation. Rescheduling is subject to astrologer availability.

If a customer does not attend the confirmed consultation and does not provide reasonable notice, the consultation may be treated as delivered and may not qualify for a refund.

9. Duplicate Payments and Payment Failures

If the same order is charged more than once, contact Gemsdeva with the payment references and supporting screenshots. After verification, the duplicate amount will be refunded to the applicable payment method.

If money is debited but the payment is shown as unsuccessful, the amount may be automatically reversed by the bank or payment provider. Customers may contact us if the reversal is not received within the timeframe communicated by their bank.

10. Return and Inspection Process

Do not send a product back without receiving return instructions from Gemsdeva.

After receiving an approved return, our team will inspect the product, packaging, certificates and included items. Approval or rejection will be communicated after verification.

If Gemsdeva confirms that an incorrect, damaged or defective product was delivered, Gemsdeva will provide the applicable return instructions and bear reasonable return-shipping costs.

11. Refund Processing

Approved refunds will be processed to the original payment method, where technically possible, within 8–10 business days after successful verification.

The additional time required for the amount to appear in the customer’s account depends on the bank or payment provider.

12. Exchanges

If an exchange is approved, the replacement will be dispatched after the returned product has been received and successfully verified. Replacement availability is subject to stock.

13. Contact Gemsdeva

To request assistance, contact us with your name, order number, registered phone number, explanation of the issue and supporting photographs or video.

Phone and WhatsApp: +91 70489 92031
Email: support@thegemsdeva.com

Gemsdeva will review each request based on this policy, the available evidence and applicable Indian consumer law. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.