Return & Exchange Policy

At Gemsdeva, customer satisfaction is our priority. We take great care in ensuring that every product is carefully inspected and securely packed before dispatch. However, if you receive a damaged product or there is a genuine issue with your order, we're here to help.

10-Day Return & Exchange Policy

You may request a return or exchange within 10 days from the date of delivery if:
You receive a damaged product.
You receive the wrong product.
The product has a manufacturing defect.
There is any genuine issue with the product received.

Mandatory Unboxing Video

To process any return or exchange request, it is mandatory to record a continuous, clear unboxing video from the moment the sealed package is opened.

The video should clearly show:

The unopened package.
The shipping label.
The complete unboxing process.
The product received.
Any damage or issue, if applicable.

Please note: Return or exchange requests submitted without an unboxing video may not be accepted, as the video serves as proof of the product's condition upon delivery.
Return & Exchange Conditions

To be eligible for a return or exchange:

The request must be made within 10 days of delivery.
The product must be unused, unworn, and in its original condition.
All original packaging, tags, certificates (if applicable), accessories, invoices, and complimentary items must be returned along with the product.
Products showing signs of use, wear, damage caused after delivery, or missing original packaging may not qualify for a return or exchange.

Non-Returnable Items

Returns or exchanges will not be accepted if:

The product has been used or worn.
The product is returned without its original box, packaging, certificate (if provided), or accessories.
The return request is made after the 10-day return period.
The issue is due to normal wear and tear or improper handling by the customer.
Refund Process
Once we receive the returned product, our quality team will inspect and verify its condition.

If the return is approved:

Your refund will be processed to the original payment method.
Refunds are typically completed within 8–10 business days after successful verification of the returned product.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

Exchange Process

If your exchange request is approved, we will dispatch the replacement product after the returned item has been received and successfully verified.

Need Assistance?

If you have any questions regarding returns or exchanges, please contact our customer support team.

📞 Phone / WhatsApp: +91 70489 92031
📧 Email: support@thegemsdeva.com

Gemsdeva reserves the right to accept or reject any return or exchange request after inspecting the returned product and verifying compliance with this policy.
Thank you for choosing Gemsdeva – Natural Beauty. Divine Energy.